Shipping Policy

Shipping Policy

At CASYFiE, we are committed to providing our customers with high-quality Apple Watch straps and phone accessories. To ensure a smooth and transparent shopping experience, we have outlined our shipping policy below.

1. Shipping Times

We strive to process and ship your order as quickly as possible. Once your order is successfully placed and payment is confirmed, please allow 1-3 business days for order processing and handling. After your order is processed, you can expect the following shipping times:

• Standard Shipping: Our standard shipping option typically takes 5-10 business days for delivery within the continental United States. International orders may take longer depending on the destination.

Please note that shipping times may vary during peak seasons and holidays, but we will do our best to keep you informed about any delays.

2. Shipping Costs

The shipping cost for your order will be calculated at checkout and will depend on your location and the shipping method you select.

3. Tracking Your Order

Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for tracking information to become available after your order is dispatched.

4. Shipping Restrictions

CASYFiE currently ships to customers within the United States and internationally, but please be aware that some international orders may be subject to customs fees, import taxes, and duties. These charges are the responsibility of the customer and are not included in our shipping costs.

5. Return & Refund Policy

We want you to be satisfied with your purchase! While we generally do not accept returns or exchanges due to the nature of our direct fulfillment process, we are committed to resolving issues when things go wrong.

You may be eligible for a refund or replacement under the following circumstances:

1. Damaged Items: The product arrives broken, defective, or otherwise unusable.
2. Incorrect or Missing Items: You receive the wrong product, wrong size/color, or items are missing from your order.
3. Non-Delivery: Your order tracking confirms it was not delivered after the estimated shipping timeframe has passed.

How to Request a Resolution:

• Please contact us at casyfiee@gmail.com within 7 days of receiving your order or 30 days from the shipping date if not received.
• Include your order number and clear photo or video evidence showing the issue (e.g., damage, incorrect item, shipping label).
• We will review your request based on the evidence provided and work with our fulfillment partners to find a solution.

Please Note:

• Refunds or replacements are generally not offered for "change of mind," ordering the wrong size/color yourself, or if incorrect shipping information was provided.
• We typically do not require you to physically return the item.

6. Address Accuracy

It is essential to provide accurate shipping information when placing your order. CASYFiE will not be responsible for any delays or issues caused by incorrect shipping details. Please verify your shipping address before completing your purchase.

7. Lost or Stolen Shipments

If your order is lost or stolen in transit, please contact us at casyfiee@gmail.com as soon as possible. We will work with our shipping carrier to resolve the issue and ensure you receive your items or provide a suitable solution.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team at casyfiee@gmail.com. We are here to assist you with any inquiries you may have.

Thank you for choosing CASYFiE. We appreciate your business and look forward to serving you.

Return/Exchange Policy

Refund Policy – Casyfie

At Casyfie, we are committed to providing high-quality products and a seamless shopping experience. If you encounter any issues with your order, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Damaged or Defective Items: If the product arrives damaged or defective, you must provide clear photos or videos as proof within 7 days of delivery.
• Incorrect or Missing Items: If you receive the wrong item or an incomplete order, please submit proof within 7 days of delivery for a replacement or refund.
• Lost in Transit: If your order does not arrive within 45 days (for standard shipping) or 60 days (for remote locations), you may request a full refund.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Buyer’s Mistake: Incorrect shipping address, wrong product selection, or change of mind.
• Delayed Shipping: If the delay is caused by uncontrollable factors (e.g., customs, weather, carrier delays).
• Order Still in Transit: If the package is still within the estimated delivery timeframe.
• Used or Altered Products: Items that have been used, washed, or altered are not eligible for refunds.

3. How to Request a Refund

To file a refund request, please follow these steps:

1. Contact us at casyfiee@gmail.com within the specified timeframe.
2. Provide your order number and a clear description of the issue.
3. Attach photos or videos as proof of damage, incorrect items, or other disputes.
4. Our team will review your request within 3-5 business days and process the refund if eligible.

4. Refund Processing Time

• Approved refunds will be issued within 5-10 business days via the original payment method.
• If your refund is delayed, please check with your bank or payment provider.

5. Order Cancellation

• Orders can only be canceled within 24 hours of purchase if they have not been processed. Once an order is shipped, it cannot be canceled.

For any questions or assistance, feel free to contact our customer support at casyfiee@gmail.com.