Return/Exchange Policy

Return/Exchange Policy

At CASYFiE, we aim to ensure your satisfaction with our products. We offer returns and exchanges within 14 days of purchase.

1. Returns

We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. Please contact us at casyfiee@gmail.com to initiate the return process.

2. Exchanges

We offer exchanges for products within 14 days of purchase. Contact us at casyfiee@gmail.com to arrange an exchange. Items must be unused, in original packaging, and in the same condition as received.

3. Refunds

Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 3-4 business days for the refund to reflect in your account.

4. Defective or Damaged Products

If you receive a defective or damaged product, contact our customer support team at casyfiee@gmail.com within 7 days of receipt. We will assist in resolving the issue by providing a replacement or appropriate solution.

5. Order Cancellations

Orders can be cancelled before shipment. Contact us at the earliest if you wish to cancel your order.

6. Lost or Stolen Shipments

For lost or stolen shipments, please contact us at casyfiee@gmail.com. We will work with our shipping carrier to resolve the issue and ensure you receive your items or provide a suitable solution.

7. Contact Us

For any questions or concerns about our updated policy, please reach out to our customer support team at casyfiee@gmail.com. We are here to assist you.

Thank you for choosing CASYFiE. Your satisfaction is important to us, and we appreciate your understanding of our revised policy.