At CASYFiE, we aim to ensure your satisfaction with our products. We offer returns and exchanges within 14 days of purchase.
We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. Please contact us at firstname.lastname@example.org to initiate the return process.
We offer exchanges for products within 14 days of purchase. Contact us at email@example.com to arrange an exchange. Items must be unused, in original packaging, and in the same condition as received.
Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 3-4 business days for the refund to reflect in your account.
4. Defective or Damaged Products
If you receive a defective or damaged product, contact our customer support team at firstname.lastname@example.org within 7 days of receipt. We will assist in resolving the issue by providing a replacement or appropriate solution.
5. Order Cancellations
Orders can be cancelled before shipment. Contact us at the earliest if you wish to cancel your order.
6. Lost or Stolen Shipments
For lost or stolen shipments, please contact us at email@example.com. We will work with our shipping carrier to resolve the issue and ensure you receive your items or provide a suitable solution.
7. Contact Us
For any questions or concerns about our updated policy, please reach out to our customer support team at firstname.lastname@example.org. We are here to assist you.
Thank you for choosing CASYFiE. Your satisfaction is important to us, and we appreciate your understanding of our revised policy.