Return/Exchange Policy

 

Refund Policy – Casyfie

At Casyfie, we are committed to providing high-quality products and a seamless shopping experience. If you encounter any issues with your order, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Damaged or Defective Items: If the product arrives damaged or defective, you must provide clear photos or videos as proof within 7 days of delivery.
  • Incorrect or Missing Items: If you receive the wrong item or an incomplete order, please submit proof within 7 days of delivery for a replacement or refund.
  • Lost in Transit: If your order does not arrive within 45 days (for standard shipping) or 60 days (for remote locations), you may request a full refund.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Buyer’s Mistake: Incorrect shipping address, wrong product selection, or change of mind.
  • Delayed Shipping: If the delay is caused by uncontrollable factors (e.g., customs, weather, carrier delays).
  • Order Still in Transit: If the package is still within the estimated delivery timeframe.
  • Used or Altered Products: Items that have been used, washed, or altered are not eligible for refunds.

3. How to Request a Refund

To file a refund request, please follow these steps:

  1. Contact us at casyfiee@gmail.com within the specified timeframe.
  2. Provide your order number and a clear description of the issue.
  3. Attach photos or videos as proof of damage, incorrect items, or other disputes.
  4. Our team will review your request within 3-5 business days and process the refund if eligible.

4. Refund Processing Time

  • Approved refunds will be issued within 5-10 business days via the original payment method.
  • If your refund is delayed, please check with your bank or payment provider.

5. Order Cancellation

  • Orders can only be canceled within 24 hours of purchase if they have not been processed. Once an order is shipped, it cannot be canceled.

For any questions or assistance, feel free to contact our customer support at casyfiee@gmail.com.