Shipping Policy
Shipping Policy
At CASYFiE, we are committed to providing our customers with high-quality Apple Watch straps and phone accessories. To ensure a smooth and transparent shopping experience, we have outlined our shipping policy below.
1. Shipping Times
We strive to process and ship your order as quickly as possible. Once your order is successfully placed and payment is confirmed, please allow 1-3 business days for order processing and handling. After your order is processed, you can expect the following shipping times:
- Standard Shipping: Our standard shipping option typically takes 5-10 business days for delivery within the continental United States. International orders may take longer depending on the destination.
Please note that shipping times may vary during peak seasons and holidays, but we will do our best to keep you informed about any delays.
2. Shipping Costs
The shipping cost for your order will be calculated at checkout and will depend on your location and the shipping method you select.
3. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for tracking information to become available after your order is dispatched.
4. Shipping Restrictions
CASYFiE currently ships to customers within the United States and internationally, but please be aware that some international orders may be subject to customs fees, import taxes, and duties. These charges are the responsibility of the customer and are not included in our shipping costs.
5. Return Policy
We do not offer returns, refunds, or exchanges on our website. Please review our return policy for more information.
6. Address Accuracy
It is essential to provide accurate shipping information when placing your order. CASYFiE will not be responsible for any delays or issues caused by incorrect shipping details. Please verify your shipping address before completing your purchase.
7. Lost or Stolen Shipments
If your order is lost or stolen in transit, please contact us at [insert contact email] as soon as possible. We will work with our shipping carrier to resolve the issue and ensure you receive your items or provide a suitable solution.
Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team at casyfiee@gmail.com. We are here to assist you with any inquiries you may have.
Thank you for choosing CASYFiE. We appreciate your business and look forward to serving you.
Return/Exchange Policy
Return/Exchange Policy
At CASYFiE, we aim to ensure your satisfaction with our products. We offer returns and exchanges within 14 days of purchase.
1. Returns
We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. Please contact us at casyfiee@gmail.com to initiate the return process.
2. Exchanges
We offer exchanges for products within 14 days of purchase. Contact us at casyfiee@gmail.com to arrange an exchange. Items must be unused, in original packaging, and in the same condition as received.
3. Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 3-4 business days for the refund to reflect in your account.
4. Defective or Damaged Products
If you receive a defective or damaged product, contact our customer support team at casyfiee@gmail.com within 7 days of receipt. We will assist in resolving the issue by providing a replacement or appropriate solution.
5. Order Cancellations
Orders can be cancelled before shipment. Contact us at the earliest if you wish to cancel your order.
6. Lost or Stolen Shipments
For lost or stolen shipments, please contact us at casyfiee@gmail.com. We will work with our shipping carrier to resolve the issue and ensure you receive your items or provide a suitable solution.
7. Contact Us
For any questions or concerns about our updated policy, please reach out to our customer support team at casyfiee@gmail.com. We are here to assist you.
Thank you for choosing CASYFiE. Your satisfaction is important to us, and we appreciate your understanding of our revised policy.